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Last updated: 22 September 2025
These Terms of Service (“Terms”) govern your access to and use of the Services offered by Kohort Software Limited registered at 71-75 Shelton Street, London, England, WC2H 9JQ (“Company”, “we”, “us”). By signing up through our Website and creating an account, you agree to these Terms. If you do not agree, you may not use the Services.
1.1 We provide online subscription software services (the “Services”) as described on our Website and Pricing Page.
1.2 The Services are licensed, not sold. You receive a limited, non-exclusive, non-transferable right to use the Services during your active subscription, solely for your internal business purposes.
1.3 We may update or improve the Services. We may also disable or remove features or content if required for legal, compliance, or safety reasons, and will give notice where reasonably possible.
2.1 A free trial may be offered as described on the Website at the time of signup (“Free Trial”). Free Trials are limited to one per organisation.
2.2 Unless extended at our discretion, your account will disable automatically at the end of the Free Trial if valid payment details have not been provided.
2.3 The “Subscription Start Date” is the date you provide valid payment details and activate your subscription. Fees accrue only from that date.
3.1 Subscriptions are available on a monthly or annual basis, as described on the Pricing Page. Annual subscriptions may include a discount.
3.2 All subscriptions renew automatically for successive terms unless cancelled in accordance with Section 10.
3.3 Fees are payable in advance by credit card. By providing payment details you authorise automatic recurring charges for the applicable billing cycle.
3.4 Billing is based on the activation date, not calendar month. No proration applies.
3.5 Fees are exclusive of taxes. You are responsible for paying any applicable taxes (other than taxes on our income).
3.6 If payment fails, we will retry for seven (7) days. Your account remains active (and chargeable) during this period. After seven days of failed payment your account will be locked. If you later add a valid payment method, your subscription resumes from that date. Locked periods are not charged.
3.7 All Fees are non-cancellable and non-refundable.
4.1 You may pause your subscription at any time with immediate effect via your account settings.
4.2 Pauses last up to sixty (60) days. If not reactivated by then, the account is deemed cancelled.
4.3 Pausing does not entitle you to a refund of Fees already paid for the current billing cycle.
4.4 You may pause more than once.
5.1 You must not use the Services to:
6.1 Standard integration is via Mobile Measurement Partner (MMP).
6.2 If you choose a custom data source, an implementation fee will apply, quoted separately.
7.1 We will use commercially reasonable efforts to make the Services available 99.5% of the time each month, excluding planned maintenance.
7.2 This uptime target is a commitment only and does not entitle you to refunds or credits.
7.3 Support is provided via in-app chat or email at support@kohort.io during Business Days.
8.1 You retain ownership of all data you submit to the Services (“Customer Data”).
8.2 You are responsible for the legality, accuracy, and backup of Customer Data.
8.3 The Services are not designed to process personal data (as defined by Applicable Data Protection Laws). You must not submit personal data. If you do so, we may delete it and we accept no responsibility or liability for it.
8.4 Upon cancellation, we retain Customer Data for thirty (30) days before deletion.
8.5 We may use Customer Data in aggregated, anonymised form for analytics and to improve our models. You may opt out, but then you will not benefit from improvements based on aggregated learnings.
8.6 We may also collect and use de-identified usage and telemetry data for analytics, security, and improving the Services.
9.1 If you provide feedback, suggestions, or ideas, we may use them without restriction or payment.
9.2 All improvements or modifications to the Services are owned solely by us.
10.1 You may cancel by giving thirty (30) days’ notice. Cancellation takes effect at the end of the current billing cycle.
10.2 We may terminate immediately if you fail to pay Fees within seven (7) days of notice, or materially breach these Terms.
10.3 On termination, your right to access the Services ceases immediately and Customer Data will be deleted in accordance with Section 8.
11.1 We and our licensors own all intellectual property in the Services.
11.2 IP Indemnity. We will defend you against third-party claims that the Services (as provided) infringe intellectual property rights, subject to exclusions (modifications, misuse, combinations not provided by us). Remedies may include procuring rights, modifying, or terminating with pro rata refund.
11.3 Customer Indemnity. You will defend us against third-party claims arising from your Customer Data, your breach of these Terms, or unlawful use of the Services.
12.1 The Services are provided “as is”. We do not guarantee results from recommendations or outputs of the Services.
12.2 We are not liable for indirect, incidental, or consequential loss, including loss of profits or data.
12.3 Our total liability in any 12-month period is capped at the Fees you paid us in that period.
12.4 Nothing limits liability for death, personal injury, fraud, or wilful misconduct.
13.1 We may make beta or experimental features available on an opt-in basis.
13.2 Beta features are provided “as is”, without SLA or support, and may be withdrawn at any time.
14.1 Each party complies with applicable laws, including export control, sanctions, anti-bribery, and anti-corruption laws.
14.2 We maintain commercially reasonable professional indemnity and cyber liability insurance.
15.1 We may amend these Terms. Material changes will be notified by email or in-app at least thirty (30) days before they take effect. Non-material updates may be posted on the Website.
15.2 You may not assign these Terms without our consent, except to a successor in a merger or acquisition. We may assign freely, including in a sale of the business.
15.3 Notices will be deemed delivered: (a) if sent to the Customer, when delivered to the Customer’s registered email address or via in-app notification; and (b) if sent to the Company, when delivered to Kohort Software Limited, at finance@kohort.io or such other address as we may publish on the Website.
16.1 These Terms, together with the Pricing Page and policies referenced herein, are the entire agreement between us.
16.2 No third party has rights under the Contracts (Rights of Third Parties) Act 1999.
16.3 Neither party is liable for failure due to force majeure.
16.4 If any provision is unenforceable, the remainder remains in effect.
16.5 Waiver of a right on one occasion is not a waiver of that right later.
These Terms are governed by the laws of England and Wales. The courts of London, England shall have exclusive jurisdiction.
